Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Shipping & Location

Domestic (US): We provide pre-paid return shipping labels for all domestic returns. A $10 return shipping and handling fee will be deducted from your final refund amount. Exchanges remain fully free.
International: If you are outside the US, you must arrange your own return/exchange shipment. For exchanges, we provide a $15 store credit to help cover your return shipping costs.
Return Address: 15 Railroad Ave #1, Newville, PA 17241

Eligibility & Condition

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, unwashed, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

Your return may be subject to a $15 restocking fee, or denial if items have:

Animal or human hair, lint, powder, or skin cells.
Signs of pilling.
Strong odors (smoke, cologne, detergent, body odor, etc.).
Markings or stains (such as deodorant or makeup).

Bundles, Promotions & Thresholds

Items purchased as part of a bundle, promotional tier, or free shipping offer are calculated based on the total transaction value.

Partial Returns: If you return only part of a bundle, the original bundle discount is voided.
Calculation: Your refund will be calculated as the total amount paid for the bundle minus the full retail price of the item(s) you choose to keep.
Free Shipping Adjustments: If a partial return brings your remaining, kept order total below our free shipping threshold, the standard original outbound shipping fee will be retroactively applied and deducted from your final refund.

Exchanges

We want to make sure you get the perfect fit. You have two options for exchanges:

Standard Exchange: Contact us to start your exchange. Once your original item is received and inspected at our warehouse, we will ship out your replacement item. No return shipping fees apply to standard exchanges.
Fast Track Exchange: If you're in a hurry, you can place a new order for the replacement item immediately to ensure it’s in stock. Then, follow the standard return process for your original item to receive a refund (minus the standard return shipping fee).

Note: All exchanges must meet the same "Eligibility & Condition" requirements as standard returns. We do not set aside or reserve inventory for standard exchanges. If your requested item sells out before your return is processed, we will issue a refund (minus the return shipping fee) to your original payment method instead.

Exceptions / Non-Returnable Items

For hygiene reasons, we do not accept returns on socks, hats, accessories
Items marked as Final Sale.
Gift Cards: We cannot accept returns on gift cards.
Damages: Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately at contact@ky-lan.com so we can make it right.

How to Start a Return

Contact us at contact@ky-lan.com or through our contact page.
If your return is accepted, we’ll send you a pre-paid return shipping label. The $10 return fee will be automatically deducted during processing.
Note: Items sent back to us without first requesting a return will not be accepted.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method (minus applicable return label fees and/or shipping threshold adjustments) within 10 business days. Please note that your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@ky-lan.com.