We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

The cleaning/restocking fee below applies to orders placed on or after October 17, 2026. Earlier orders follow the policy in effect when they were placed.

How to Start a Return

1. Contact us at contact@ky-lan.com or through our contact page.

2. If your return is accepted, we’ll send you a free pre-paid return shipping label (US) or return instructions (Canada and international).

3. Note: You must contact us before sending anything back. Items sent to our return address without an approved return request will be rejected.

Shipping & Location

• US: We provide free pre-paid return shipping labels for all returns and exchanges.

• Canada: You are responsible for shipping your return or exchange back to our US warehouse. For exchanges, we provide a $15 store credit to help cover your return shipping costs.

• Return Address: 15 Railroad Ave #1, Newville, PA 17241

International Orders (outside the US and Canada)

• Returns: You are responsible for shipping your return back to our US warehouse at the address above. We recommend a tracked service, as we cannot be responsible for returns lost in transit.

• Exchanges: You are responsible for shipping your original item back to our US warehouse and for the cost of shipping the replacement item to you. Once your return arrives, we will send you a payment link for the outbound shipping cost and ship your replacement once it is paid.

• Non-Refundable Costs: Original shipping charges, duties, and taxes are non-refundable.

Eligibility & Condition

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, unwashed, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items don't meet these conditions if they have:

• Animal or human hair, lint, powder, or skin cells.

• Signs of pilling.

• Strong odors (smoke, cologne, detergent, body odor, etc.).

• Markings or stains (such as deodorant or makeup).

• Missing tags or original packaging.

Cleaning/Restocking Fee: If a returned item doesn't meet these conditions, a $15 cleaning and restocking fee per item will be deducted from your refund. Items that are heavily worn, damaged, or stained may be denied and sent back to you instead.

Bundles, Promotions & Thresholds

Items purchased as part of a bundle, promotional tier, or free shipping offer are calculated based on the total transaction value.

• Partial Returns: If you return only part of a bundle, the original bundle discount is voided.

• Calculation: Your refund will be calculated as the total amount paid for the bundle minus the full retail price of the item(s) you choose to keep.

Exchanges

We want to make sure you get the perfect fit. Exchanges are for the same item in a different size or color. You have two options for exchanges:

1. Standard Exchange: Contact us to start your exchange. Once your original item is received and inspected at our warehouse, we will ship out your replacement item. No return shipping fees apply to standard exchanges within the US.

2. Fast Track Exchange: If you're in a hurry, you can place a new order for the replacement item immediately to ensure it’s in stock. Then, follow the standard return process for your original item to receive a refund.

Note: All exchanges must meet the same "Eligibility & Condition" requirements as standard returns. We do not set aside or reserve inventory for standard exchanges. If your requested item sells out before your return is processed, we will issue a refund to your original payment method instead.

Exceptions / Non-Returnable Items

• For hygiene reasons, we do not accept returns on socks, hats, accessories

• Items marked as Final Sale.

• Gift Cards: We cannot accept returns on gift cards.

• Damages: Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately at contact@ky-lan.com so we can make it right.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method within 10 business days, minus any cleaning and restocking fee that applies. Please note that your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@ky-lan.com.