Yes, we do! We handle all the duty fees and foreign taxes at checkout, so you don't have to deal with them once your submit your order.

Preordering means purchasing an item before it is officially released or in stock. You secure your order in advance, and the item is shipped to you once it becomes available. This allows small businesses, like us, to produce original products without a giant budget.

Preordering allows you to secure popular or limited-edition items. It's a great way to guarantee you get the size and style you want. After the preorder period ends, items will be only available in a limited quantity.

To ensure you secure the size and style you want, we highly recommend joining the preorder. During the preorder phase, you will also be getting a discount on the product.

The estimated delivery date for preordered clothing varies depending on the item. Check the product description for the expected ship date. Please note that these are not guarantees, and due to delays or unforeseen circumstances the project may be delayed a little. Rest assured, we are always working hard to get these items to you ASAP.

Please review the refund policy here.

Delays can occur due to various reasons like production issues or shipping delays. I will be providing updates and revised delivery estimates as they arise.

Preorder items are eligible for cancellation.

If you need to change your size or shipping address, please let us know immediately and we can apply this change for you.

We accept the following payment methods:

• Visa, MasterCard, American Express, Discover
• PayPal
• Apple Pay
• Google Pay
• Affirm
• ShopPay

Please note: we do not suggest using a Visa Gift Card at time of check out in the events that you need to return, exchange, refund on this order the funds will automatically go back to the card used at checkout. If you disposed of the card after using, this is not the responsibility of Ky Lan, and it is the responsibility of the customer.

We understand that mistakes can happen during the excitement of ordering. If your order has not yet started the fulfillment process, we are able to make the following changes:

• Swap the color or size of an item/items
• Update your address
• Update your email address
• Cancel an item
• Cancel the order

Sometimes, human error happens — but rest assured, we are ready to make it right!

If you received an incorrect item or are missing an item, please submit a ticket here with the following details:

• Order number
• The specific item(s) affected

Important Notes:

• We require photos of the packaging your order arrived in, as well as the items you did receive.
• You may be required to return any incorrect items to our facility using a prepaid label.
• If an item was out of stock at the time of fulfillment, a refund will be issued to avoid any liability risks.
  

Any missing or incorrect items must be reported within 30 days of the package being marked as delivered

If you did not receive an email notification about an out-of-stock item but notice it was missing from your shipment confirmation email, please contact us for assistance!

Order confirmations are typically sent within 15 minutes of placing your order. If you haven’t received yours, we recommend checking your spam or junk mail folder, as our emails can sometimes end up there. Still no luck? No worries—we’re here to help! Just reach out to us by submitting a ticket, and we’ll make sure you get the details you need.

Need a hand? We are here for you — please submit a ticket here with everything you want us to know!

Typically, we respond within 3 business days or less. If there are any delays in our time frame for unexpected reasons, you will receive an update via email after you submit a ticket. If you've contacted us and haven't heard back yet, please feel free to send us a follow-up message!

Hours of operation:
Monday-Friday: 8am-4pm Pacific Time.

Holiday exceptions:
Christmas Eve: off
Christmas Day: off
New Year's Day: off
Thanksgiving Day: off
Memorial Day: off
Labor Day: off
Independence Day: off

Please keep in mind, we are based in Seattle, WA, United States.

After submitting a ticket/email, you will receive a follow-up message outlining our current response time frames, and any additional information we want you to know while you wait for us to assist you. Be sure to check your email's spam/junk folder — sometimes our messages can get stuck there!

Typically, we respond within 3 business days or less (except for emails sent in after business hours or on the weekends). If you submitted a request on Friday after hours of operation, or over the weekend during high volume periods (such as launch events), please allow an additional 24 hours for our team to respond.

In the unlikely event that our requested time frames have elapsed, and you still can't find a response from us, please send us another on a new ticket.